Back then I used the old MBAM Cleanup Tool v3.1.0 (mb-clean-3.exe) referenced in AdvancedSetup's instructions to wipe the last traces of MBAM v2.2.1 off my system before re-booting and installing the latest Malwarebytes v3.x. Method 1 in those instructions is more complex and intended for users with a paid (Pro/Premium) license, while Method 2 is intended for MBAM Free users. When I upgraded from Malwarebytes Anti-Malware (MBAM) Pro v2.2.1 to Malwarebytes Premium v3.x on my Vista SP2 machine back in June 2017 I followed the instructions in AdvancedSetup's Feb 2013 instructions at MBAM Clean Removal Process because I wanted to remove that last traces of MBAM v2.2.1 off my system before the upgrade. Note that my Vista SP2 computer still boots up but it has essentially been unused since I bought a Win 10 laptop in 2019. I would definitely avoid running a repair with the current Malwarebytes Support Tool v1.8.7 (Advanced | Repair System), since this repair option is normally run under the supervision of a Malwarebytes Support technician and could make changes to important Windows services on your unsupported Win XP SP3 OS that results in unexpected problems, as you found out the hard way. I don't have sufficient privileges in the forum to read your mb-grab-results.zip diagnostic logs and don't know whether you use the Free or paid (Pro/Premium) version of Malwarebytes, so it would be best if you follow Porthos' instructions going forward since they are a Trusted Advisor and have more experience in this area than I do. Just an FYI that my comments below are for information only. Malwarebytes for Windows will open once the installation completes successfully. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed. The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis.
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